The main areas of automation
Managing incoming requests
Incoming leads – fixing, passing control, analysis, conversion. Real-time display of results.
Managing outgoing contacts
Setting up a contact strategy - plans and goals for managers by the number and types of contacts with clients.
Managing interaction with the existing customer base
Online information about the workload of the contact center, response time to requests, feedback from customers, loyalty measurements.
Sales planning and analysis
Setting and generating KPIs based on the results of the period, displaying team results, etc.
Optimization of sales and service processes
Analysis, development of sales and service algorithms.
Integration with external and internal INF systems and services.