Clients and partners personal accounts (B2B/B2C)

The standard purpose and functionality of a personal user account are clear to many in this day and age. Most of us have registered accounts on various digital information resources. We input our personal data that is stored on a designated server space and are granted access to a personal account where the information, order history, requests and files are stored.

A personal account is an interface both individuals or legal entities use to interact with a service provider. It is an excellent sales tool. For B2B, a personal account is an information, document management and training tool for employees, suppliers and distributors.

In customer support processes, a personal account is one of the most effective business instruments. Clients can use it to manage their subscription plans, place additional orders for products and services, top up their balance and request technical support.

Personal account functions:

  • Information
    • Company news and promotions
    • Bonus/referral programs
    • Relevant documents
    • Instructions, regulations, etc.
  • Sales
    • Product portfolio
    • Personal offers
    • De/Activation of additional services
    • Top up personal account
    • Tracking deliveries
    • Payment history, etc.
  • Service
    • Customer support
    • Сollecting feedback
    • Dispute resolution
    • Electronic data exchange, etc.
  • Loyalty program
    • Personal offers and bundles
    • Discounts, promo codes, etc.